In addition to driving patient demand, patient adherence has become of increased interest to the pharmaceutical industry. But what happens when patients on therapy no longer want to continue? Patient adherence is a complex, ever-evolving process – one that requires coordination, targeted education, and patience. It is also universal – from larger disease states such as diabetes to rare diseases. Join Sarah Hansen, a former pediatric ICU nurse and support services case manager, as she shares her perspective on patient adherence – including the tools she and her team have implemented to best support their patient population.